Managed IT Service Plans

Managed IT Service Competitive Comparison	Premium		Professional		Small Business
	ACT	Those other guys	ACT	Those other guys	ACT	Those other guys
Service Hours & Response Time Promise
Monitoring Hours	24 x 7	24 x 7	24 x 7	24 x 7	24 x 7	24 x 7
Live Support	24 x 7	24 x 7	8 x 5	24 x 7	8 x 5	8 x 5
Problem Response Time	< 1 hour	1 hour	< 2 hours	2 hours	< 3 hours	4 hours

General Support
Vendor Management & Coordination		extra fee		extra fee
Software Use Standardization
Technician Dispatch Service
Disaster Recovery Planning		extra fee
Disaster Recovery Co-Location		extra fee

Server Support
Performance Monitoring
Server Resource Monitoring & Management
Unlimited Help Desk Support
Server Patch Management
Anti-Virus Software Management
Backup Monitoring & Management
Priority On-Site Technician Dispatch

Network Infrastructure Monitoring
Availability Monitoring		Server only		Server only		Server only
Remote Access/VPN Management		extra fee		extra fee		extra fee
Network Security Administration		Server only		Server only
Firewall/Router/Switch Management		extra fee		extra fee		extra fee
Firewall/Router/Switch Hot-Swap Service

Administrative Reporting
Quarterly Business Review		extra fee
Software License Management
Asset Lifecycle Management		extra fee
Annual Security Risk Assessment

Workstation Management/Monitoring
PC Alert/Failure Monitoring
Un-Authorized Software Removal Service
Un-limited PC Help Desk Support
On-Site Support Service
Remote Desktop Level Support Plan (optional)	$17/PC	$20/PC	$25/PC	$25/PC	$35/PC	$39/PC

DataVault Encrypted Off-Site Data Security
Free Backup Space allowance with plan	50 GB		25 GB		10 GB
Per GB charge for additional space	$1.00/GB		$1.50/GB		$1.75/GB
Automatic Backup Completion e-mail notices
365 Days Backup Retention
Backup & Data Restoration Assistance
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