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Managed IT Service
Competitive Comparison |
Premium |
Professional |
Small Business |
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ACT |
Those
other guys |
ACT |
Those
other guys |
ACT |
Those
other guys |
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Service Hours & Response Time
Promise |
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Monitoring Hours |
24 x 7 |
24 x 7 |
24 x 7 |
24 x 7 |
24 x 7 |
24 x 7 |
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Live Support |
24 x 7 |
24 x 7 |
8 x 5 |
24 x 7 |
8 x 5 |
8 x 5 |
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Problem Response Time |
< 1 hour |
1 hour |
< 2 hours |
2 hours |
< 3 hours |
4 hours |
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General Support |
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Vendor Management & Coordination |
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extra fee |
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extra fee |
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Software Use Standardization |
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Technician Dispatch Service |
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Disaster Recovery Planning |
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extra fee |
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Disaster Recovery Co-Location |
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extra fee |
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Server Support |
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Performance Monitoring |
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Server Resource Monitoring & Management |
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Unlimited Help Desk Support |
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Server Patch Management |
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Anti-Virus Software Management |
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Backup Monitoring & Management |
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Priority On-Site Technician Dispatch |
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Network Infrastructure Monitoring |
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Availability Monitoring |
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Server only |
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Server only |
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Server only |
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Remote Access/VPN Management |
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extra fee |
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extra fee |
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extra fee |
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Network Security Administration |
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Server only |
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Server only |
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Firewall/Router/Switch Management |
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extra fee |
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extra fee |
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extra fee |
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Firewall/Router/Switch Hot-Swap Service |
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Administrative Reporting |
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Quarterly Business Review |
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extra fee |
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Software License Management |
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Asset Lifecycle Management |
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extra fee |
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Annual Security Risk Assessment |
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Workstation Management/Monitoring |
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PC Alert/Failure Monitoring |
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Un-Authorized Software Removal Service |
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Un-limited PC Help Desk Support |
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On-Site Support Service |
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Remote Desktop Level Support Plan (optional) |
$17/PC |
$20/PC |
$25/PC |
$25/PC |
$35/PC |
$39/PC |
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DataVault Encrypted Off-Site Data
Security |
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Free Backup Space allowance with plan |
50 GB |
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25 GB |
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10 GB |
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Per GB charge for additional space |
$1.00/GB |
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$1.50/GB |
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$1.75/GB |
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Automatic Backup Completion e-mail notices |
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365 Days Backup Retention |
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Backup & Data Restoration Assistance |
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comparison source: competitive web site
content |
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