Manage IT Services Frequently Asked Questions:
Q.	What exactly is Managed IT Services?
A.	Technology has grown to the point that the need to keep expensive technicians on-site to manage your network is a thing of the past.  With our enhanced monitoring capabilities we can monitor and manage your computer network without coming on-site except for rare mechanical failures.  We monitor your network 24x7 and make ongoing updates and adjustments at a fraction of the cost of on-site service calls or in-house staff.  Software can be adjusted, loaded and unloaded quickly and easily as well.
Q.	How can I save money using Managed IT Services?
A.	The first way is the proactive nature of our service.  By catching problems with our 24x7 monitoring, we can catch problems   before they get grow into bigger, costlier problems.
	Many server and network problems can be resolved without sending a technician on-site.  You can save on service calls.
	By having experienced network engineers available without having them on-staff you can save on payroll in a big way.
	Without having to wait for an on-site visit from a technician because we resolved your problem right away remotely you'll increase staff productivity in your business.
	Managed IT Services provides cost savings by covering most IT support expenses in a single low monthly payment.
Q.	Why shouldn't I use existing staff to perform IT support functions?
A.	In a word? Experience.  Our experience with existing staff trying to support IT without proper training almost always costs you money as they fumble their way through learning the job.  The costs associated with the loss of productivity caused by inexperienced staff tinkering can't be underestimated! It never ceases to amaze us how many companies entrust their business resources to staff whose only qualification is that they know how to run one program.  Networks are too complicated and the financial risks of data loss and lost productivity to entrust to untrained personnel.  Managed It gives you access to experienced network technicians only when you need them.
Q	Can't I just send them out for training in a class or something?
A.	The cost of constant training is significant.  It's not a sometimes thing.   Technology changes so fast today that training and learning is a constant effort. Again, in our experience, if you do train them to be network engineers, you'll lose them as they use their newly attained credentials looking for higher compensation.
Q.	Isn't it cheaper for me to hire my own in-house IT staff?
A.	Experienced IT personnel don't come cheap.  Check the salary surveys.  A good experienced network/server technician could cost you 30-50 times more than what managed IT services for one year will cost.
Q.	Do you cover PC's as well as servers and network devices?
A.	Yes, under the main Managed IT Services plans we monitor your PCs and track software usage and license.  We also keep an active inventory of all of your equipment.  If you want us to support users at the Desktop level remotely, see our PC Workstation plans for the per PC charge for that service.
Q.	What about our backup system?  Do you monitor that too?
A	Yes, we'll monitor and manage your backup system but we take it a step farther.  We also include a secure and encrypted off-site backup storage feature to make sure that a copy of your critical files are stored securely off-site.  Industry statistics show that tape backups are not taken off site consistently, that less than 40% of data restorations from tape are successful and less than 50% of businesses that suffer catastrophic data loss are able to re-open for business.  We'll keep a copy of your critical business data in a secure off-site server for your protection.
Q.	What if I need an on-site service call after all?
A.	Our Premium plan covers all on-site services for your covered equipment.  Our other plans provide for a simple, low flat fee charge regardless of the time needed to repair your hardware.  The costs of replacement parts are not covered although if your equipment is covered by a warranty, we'll either get the vendor involved to honor the warranty.
Q.	What if I already have IT staff on the payroll?
A.	That's fine.  If you want to keep them, we can either redefine their responsibilities and work with them or you can re-assign them to a function in your core business.  Perhaps, they're really good at training new employees on your in-house software.