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Managed IT Service Plans

  Premium
Plan
  Small Business
Plan
         

   Server Monitoring and Management

 

 

 

 

   Server Monitoring

 

24 x 7

 

24 x 7

   Emergency Dispatch

 

24 x 7

 

8 x 5

   Problem Response Time

 

< 2 hours

 

< 4 business hours

 

 

 

 

 

   Server Performance Monitoring and Reporting

 

 

   Server Apply Patches and Updates to O/S

 

 

   Network User Management - Add/Change/Delete

 

 

   O/S Based Server Maintenance and Modifications

 

 

   Server Console Anti-Virus Management

 

 

   Server UPS Monitoring and Management

 

 

   Network Router/Firewall and Access Point Monitoring

 

 

 

 

 

 

 

   Reporting:

 

 

 

 

   Weekly Server Health Report

 

 

   Monthly Patch/Update Status Report

 

 

   Annual Network Hardware Inventory Report

 

 

   Annual Network Software Inventory Report

 

 

 

 

 

 

 

   Other Services Included:

 

 

 

 

   Annual Business Review

 

 

   Software License Management

 

 

   Asset Lifecycle Management

 

 

   Annual Security Risk Assessment

 

 

 

 

 

 

 

   Services Not Included:

 

 

 

 

   Application software installation/upgrades

 

See Time Block Plan

 

See Time Block Plan

   On-Site Service

 

See Time Block Plan

 

See Time Block Plan

   Hardware Repair/Replacement/Addition (Labor & Parts)

 

See Time Block Plan

 

See Time Block Plan

   Maintenance of printers or cabling

 

See Time Block Plan

 

See Time Block Plan

 

 

 

 

 

   Fees:

 

 

 

 

   First Server

 

$199

 

$169

   MS Exchange Server Management if embedded in first server

 

$  29

 

$  29

   Additional Servers (each)

 

$  99

 

$  85

 

 

 

 

 

   Options:

 

 

 

 

   Desktop PC/Notebook Patch/Update Management (each)

 

$   5

 

$   5

   PC Monitoring & Alerts - repairs not included (each)

 

$   5

 

$   5

   Router/Firewall/Switch Hot-Swap Loaner Service

 

$100/event

 

$100/event

         

 

 
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