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Managed IT Service Plans |
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Premium
Plan |
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Small
Business
Plan |
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Server
Monitoring and Management |
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Server Monitoring |
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24
x 7 |
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24
x 7 |
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Emergency
Dispatch |
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24
x 7 |
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8 x
5 |
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Problem Response Time |
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<
2 hours |
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<
4 business hours |
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Server
Performance Monitoring and Reporting |
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Server Apply
Patches and Updates to O/S |
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Network User
Management - Add/Change/Delete |
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O/S Based Server
Maintenance and Modifications |
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Server Console
Anti-Virus Management |
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Server UPS
Monitoring and Management |
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Network
Router/Firewall and Access Point Monitoring |
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Reporting: |
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Weekly Server
Health Report |
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Monthly
Patch/Update Status Report |
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Annual Network
Hardware Inventory Report |
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Annual Network
Software Inventory Report |
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Other Services
Included: |
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Annual Business Review |
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Software License Management |
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Asset Lifecycle Management |
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Annual Security Risk Assessment |
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Services Not
Included: |
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Application
software installation/upgrades |
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See
Time Block Plan |
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See
Time Block Plan |
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On-Site Service |
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See
Time Block Plan |
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See
Time Block Plan |
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Hardware
Repair/Replacement/Addition (Labor & Parts) |
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See
Time Block Plan |
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See
Time Block Plan |
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Maintenance of
printers or cabling |
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See
Time Block Plan |
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See
Time Block Plan |
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Fees: |
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First
Server |
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$199 |
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$169 |
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MS Exchange
Server Management if embedded in first server |
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$ 29 |
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$ 29 |
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Additional
Servers (each) |
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$ 99 |
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$ 85 |
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Options: |
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Desktop
PC/Notebook Patch/Update Management (each) |
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$ 5 |
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$
5 |
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PC Monitoring &
Alerts - repairs not included (each) |
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$ 5 |
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$
5 |
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Router/Firewall/Switch Hot-Swap Loaner Service |
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$100/event |
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$100/event |
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