You have invested significantly

Managed IT Service Plans	Premium Plan	Professional Plan	Small Business Plan
Service Hours & Response Time Promise
Monitoring Hours	24 x 7	24 x 7	24 x 7
Live Support	24 x 7	8 x 5	8 x 5
Problem Response Time	< 1 hour	< 2 hours	< 3 hours

General Support
Vendor Management & Coordination
Software Use Standardization
Technician Dispatch Service
Disaster Recovery Planning
Disaster Recovery Co-Location

Server Support
Performance Monitoring
Server Resource Management
Unlimited Help Desk Support
Server Patch Management
Anti-Virus Software Management
Backup Monitoring & Management
Network Security Administration
Priority On-Site Technician Dispatch

Network Infrastructure Monitoring
Network Resource Monitoring
Remote Access/VPN Management
Firewall/Router/Switch Management
Firewall/Router/Switch Hot-Swap Service

Administrative Reporting
Quarterly Business Review
Software License Management
Asset Lifecycle Management
Annual Security Risk Assessment

Workstation Management/Monitoring
PC Alert/Failure Monitoring
Un-Authorized Software Removal Service
Un-limited PC Help Desk Support
On-Site Support Service
Remote Desktop Level Support	optional	optional	optional

DataVault Encrypted Off-Site Data Security
Free Backup Space allowance with plan	50 GB	25 GB	10 GB
Per GB charge for additional space	$1.00/GB	$1.50/GB	$1.75/GB
Automatic Backup Completion e-mail notices
365 Days Backup Retention
Backup & Data Restoration Assistance