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Managed IT
Service Plans

  Premium Plan   Professional Plan
  Small Business Plan
Service Hours & Response Time Promise  

 

       
   Monitoring Hours   24 x 7   24 x 7   24 x 7
   Live Support   24 x 7   8 x 5   8 x 5
   Problem Response Time   < 1 hour    < 2 hours   < 3 hours
             
General Support            
   Vendor Management & Coordination      
   Software Use Standardization      
   Technician Dispatch Service      
   Disaster Recovery Planning        
   Disaster Recovery Co-Location          
             
Server Support            
   Performance Monitoring      
   Server Resource Management      
   Unlimited Help Desk Support      
   Server Patch Management      
   Anti-Virus Software Management      
   Backup Monitoring & Management      
   Network Security Administration        
   Priority On-Site Technician Dispatch          
             
Network Infrastructure Monitoring            
   Network Resource Monitoring      
   Remote Access/VPN Management      
   Firewall/Router/Switch Management      
   Firewall/Router/Switch Hot-Swap Service          
             
Administrative Reporting            
   Quarterly Business Review      
   Software License Management      
   Asset Lifecycle Management      
   Annual Security Risk Assessment          
             
Workstation Management/Monitoring            
   PC Alert/Failure Monitoring      
   Un-Authorized Software Removal Service      
   Un-limited PC Help Desk Support        
   On-Site Support Service          
   Remote Desktop Level Support   optional   optional   optional
             
DataVault Encrypted Off-Site Data Security            
   Free Backup Space allowance with plan   50 GB   25 GB   10 GB
   Per GB charge for additional space   $1.00/GB   $1.50/GB   $1.75/GB
   Automatic Backup Completion e-mail notices      
   365 Days Backup Retention      
   Backup & Data Restoration Assistance      
             

 

 
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