Remote Technical Support and Management Services

Imagine that you don't have to wait hours or days to get technical support for your network and computers.  Save time and money by reducing on-site service calls. Now it's a reality with ACT Remote Management.  

ACT will securely monitor your network workstations and servers from our Network Control Center and check key areas on a regular schedule to insure that your network environment is functioning correctly.  This technique allows us to anticipate problems and alert you to possible problems before they become an issue.

Your monitoring results will be reviewed by experienced network engineers to make sure that everything is running at its best for you.  If problems are discovered, we'll notify you and coordinate a technical intervention to resolve it.

You'll get daily, weekly or monthly reports showing you how your network is being maintained and we'll keep you apprised of when software subscription issues must be addressed. 
 

Most computer problems are not hardware related.  They're user problems resulting from inexperience or flat out mistakes.  Our Remote Support program allows our personnel to figuratively look over the shoulder of your staff to help them through the rough spots or demonstrate how to properly use equipment or a program.  Ask a sales rep for more information or a demonstration.  click here to contact our sales department
 

Expedited On-Site Network Management

Let's face facts.  Sometimes a mechanical issue will occur that requires an on-site visit.  For 19 years ACT has been providing the best customer support in the area.  Our technicians can be on-site for network emergencies for our clients within 2 hours around the clock.  click here for more information
 

Network Inventory Management for Hardware and Software

We'll keep an up-to-date inventory off all of your computer hardware assets so that you know how to budget for new updated computer equipment in the future. 

You'll also be kept up to speed on how your software licenses are being used and we'll make sure you have the proper information to budget for software updates as they become available.